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L1 Helpdesk Agent - Remote

Posted Yesterday

Overview

The L1 Helpdesk Agent role at Kyndryl offers an entry point into IT, focusing on customer service and problem-solving, where you will help customers resolve their issues while gaining valuable experience in technology.

In Short

  • Entry-level position in IT service desk support.
  • Focus on customer service and problem-solving.
  • Training provided for various platforms including Microsoft 365.
  • Opportunity to earn certifications (Google Cloud, Azure, etc.).
  • Work with back-office teams to handle escalations.
  • Fast-paced and dynamic work environment.
  • Possibility for career advancement within the company.
  • Must be willing to work in rotational night shifts.
  • Strong emphasis on diversity and inclusion.
  • Opportunity to learn from senior co-workers and mentors.

Requirements

  • 1-2 years of experience in IT service desk support.
  • Basic IT troubleshooting skills.
  • Excellent English communication skills.
  • Customer support knowledge.
  • Active listening and adaptability to customer needs.
  • Graduation in any discipline.
  • Willingness to work in night shifts.
  • Experience with Windows, Mac, or Linux is preferred.
  • Problem-solving expertise.
  • Flexibility in approach to customer interactions.

Benefits

  • Access to state-of-the-art resources.
  • Comprehensive employee learning programs.
  • Support for career growth and development.
  • Diverse workplace culture.
  • Flexible benefits reflecting employee diversity.
  • Opportunities for volunteering and community involvement.
  • Encouragement of personal and professional development.
  • Access to certifications from leading tech companies.
  • Employee referral program.
  • Job alert notifications for new openings.

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