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L1 Helpdesk Agent - Remote

Posted 4 days ago
Customer Service
Full Time
India

⚠️ This job is no longer available. Find available remote jobs here.

No Longer Taking Applications

Overview

The L1 Helpdesk Agent role at Kyndryl offers an entry point into IT, focusing on customer service and problem-solving, where you will help customers resolve their issues while gaining valuable experience in technology.

In Short

  • Entry-level position in IT service desk support.
  • Focus on customer service and problem-solving.
  • Training provided for various platforms including Microsoft 365.
  • Opportunity to earn certifications (Google Cloud, Azure, etc.).
  • Work with back-office teams to handle escalations.
  • Fast-paced and dynamic work environment.
  • Possibility for career advancement within the company.
  • Must be willing to work in rotational night shifts.
  • Strong emphasis on diversity and inclusion.
  • Opportunity to learn from senior co-workers and mentors.

Requirements

  • 1-2 years of experience in IT service desk support.
  • Basic IT troubleshooting skills.
  • Excellent English communication skills.
  • Customer support knowledge.
  • Active listening and adaptability to customer needs.
  • Graduation in any discipline.
  • Willingness to work in night shifts.
  • Experience with Windows, Mac, or Linux is preferred.
  • Problem-solving expertise.
  • Flexibility in approach to customer interactions.

Benefits

  • Access to state-of-the-art resources.
  • Comprehensive employee learning programs.
  • Support for career growth and development.
  • Diverse workplace culture.
  • Flexible benefits reflecting employee diversity.
  • Opportunities for volunteering and community involvement.
  • Encouragement of personal and professional development.
  • Access to certifications from leading tech companies.
  • Employee referral program.
  • Job alert notifications for new openings.

No Longer Taking Applications

K.S.P.L

Kyndryl Solutions Private Limited

5100 Kyndryl Solutions Private Limited is a leading technology services company that specializes in designing, building, managing, and modernizing mission-critical technology systems for clients across various industries, including banking and retail. Committed to fostering an equitable and inclusive workplace, Kyndryl emphasizes personal and professional growth for its employees, offering diverse opportunities to work with cutting-edge technology and Fortune 100 clients. The company values collaboration, innovation, and a customer-focused approach, ensuring that every employee can contribute to and benefit from a culture of continuous improvement and support.

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