L1 Helpdesk Agent - Remote

Overview

The L1 Helpdesk Agent role at Kyndryl offers an entry point into IT, focusing on customer service and problem-solving, where you will help customers resolve their issues while gaining valuable experience in technology.

In Short

• Entry-level position in IT service desk support.
• Focus on customer service and problem-solving.
• Training provided for various platforms including Microsoft 365.
• Opportunity to earn certifications (Google Cloud, Azure, etc.).
• Work with back-office teams to handle escalations.
• Fast-paced and dynamic work environment.
• Possibility for career advancement within the company.
• Must be willing to work in rotational night shifts.
• Strong emphasis on diversity and inclusion.
• Opportunity to learn from senior co-workers and mentors.

Requirements

• 1-2 years of experience in IT service desk support.
• Basic IT troubleshooting skills.
• Excellent English communication skills.
• Customer support knowledge.
• Active listening and adaptability to customer needs.
• Graduation in any discipline.
• Willingness to work in night shifts.
• Experience with Windows, Mac, or Linux is preferred.
• Problem-solving expertise.
• Flexibility in approach to customer interactions.

Benefits

• Access to state-of-the-art resources.
• Comprehensive employee learning programs.
• Support for career growth and development.
• Diverse workplace culture.
• Flexible benefits reflecting employee diversity.
• Opportunities for volunteering and community involvement.
• Encouragement of personal and professional development.
• Access to certifications from leading tech companies.
• Employee referral program.
• Job alert notifications for new openings.