Technical Writer - Salesforce - Remote

Overview

The Technical Writer is a key contributor of product documentation across the product portfolio centered on providing a world-class customer experience. This individual will be responsible for producing content that may span a variety of products, stakeholders, and audiences with a primary focus on administrators and developers.

In Short

• Communicate effectively across a distributed, cross-functional product organization.
• Engage with software developers and product managers to document new features.
• Obtain a working knowledge of products and Salesforce.
• Use Jira to track work and CMS tool (Paligo) for content authoring.
• Document Salesforce configuration steps.
• Author REST API documentation.
• Participate in sprint planning and daily standups.
• Report regular status of assigned tasks.
• Provide feedback on process improvements and style guide.

Requirements

• Experience making complex ideas understandable for diverse audiences.
• Ability to dig into the subject matter to understand its significance.
• Strong communication skills and ability to work in a team.
• Passion for writing for various audiences.
• Prior experience writing technical documentation.
• Enthusiasm for learning new tools and technologies.
• Familiarity with Salesforce development and configuration.
• Experience with content management systems and Jira.
• General knowledge of REST API and OpenAPI Specification.

Benefits

• Competitive total rewards package including medical, dental, and vision coverage.
• 401k Retirement Plan.
• Paid time off for vacation, sickness, holiday, and bereavement.
• 100% company-paid life insurance and long-term disability insurance.