Lead Experience Designer - UX - Remote

Overview

Koltin is redesigning the way we care for our parents and grandparents, aiming to help them stay healthy, active, and independent for as long as possible. We do this through our health memberships, which integrate clinical care focused on prevention, major medical expense coverage, and wellness and community programs.

In Short

• Seeking a Lead Experience Designer to define the overall service experience.
• Combine UX, research, and service design.
• Work closely with the Head of Experience and Lead UI Designer.
• Focus on end-to-end experiences beyond just screens.
• Make informed decisions based on research.
• Connect user experience with business impact.
• Facilitate strategic conversations.
• Deep empathy for users and context.
• Translate complexity into clear, actionable solutions.
• Design services, not just digital products.

Requirements

• Define UX strategy for the app and digital platforms.
• Design flows, information architecture, and interactions.
• Lead user research (interviews, testing, analysis).
• Map journeys and service blueprints.
• Evaluate and improve digital product usability.
• Align experience decisions with business objectives.
• Collaborate with UI, Product, Development, and Operations teams.
• Support strategic decisions alongside the Head of Experience.

Benefits

• Access to professional growth tools and benefits.
• Unlimited private medical assistance via video call.
• Access to physical care tools.
• Additional personal leave days.
• Major Medical Expense Insurance.
• Necessary equipment for work.
• Monthly support of $500 pesos.
• Unique support of 2,000 after the trial period.