Customer Success Specialist - Inbound (Remote)

Overview

As a Customer Specialist at Knock, you will be the first point of contact for lenders, real estate agents, and borrowers, educating them on the Knock Bridge Loan™ and providing exceptional customer service in a remote work environment.

In Short

• First point of contact for lenders, real estate agents, and borrowers.
• Educate clients on the Knock Bridge Loan value proposition.
• Resolve inquiries and provide technical assistance.
• Follow up on social media posts.
• Maintain a positive customer experience.
• Work autonomously while adhering to schedules.
• Act as a mentor and resource for team members.
• Handle ad-hoc projects as needed.
• Provide feedback to internal teams.
• Work remotely with a flexible schedule.

Requirements

• Minimum of 3 years of relevant experience.
• Flexibility to work Eastern hours (9 am - 6 pm).
• Bilingual in Spanish preferred.
• Excellent communication skills.
• High emotional intelligence and empathy.
• Real estate license preferred but not required.
• Experience in real estate or with real estate agents.
• Experience with high volume communication (phone, email, text).
• Proven success working independently and exceeding metrics.
• Technical proficiency with tools like Google, Zoom, and Slack.

Benefits

• 100% remote work culture.
• Top tier medical, dental, and vision premiums.
• Flexible Paid Time Off.
• Paid parental leave for all full-time employees.
• $1,000 annually for professional development.
• Life, AD&D, and Disability insurance.
• 401K plan for all employees.
• Monthly allowances for health, wellness, and internet.
• $2,500 referral bonus for eligible employees.
• Commitment to diversity, equity, and inclusion.