Autoline Environment Support Analyst - Remote

Overview

The Autoline Environment Support Analyst at Keyloop plays a crucial role in providing excellent support services to ensure the company's growth and profitability. This position involves troubleshooting, diagnosing, and resolving issues while communicating effectively within a global team.

In Short

• Own and progress support cases to resolution.
• Escalate cases in a timely manner.
• Respond empathetically to customer needs.
• Communicate cooperatively with team members and management.
• Document solutions and create guidance on procedures.
• Proactively acquire knowledge of Keyloop products.
• Coach and mentor colleagues for better case resolution.
• Conduct root cause analysis as needed.
• Identify training gaps and recommend improvements.
• Contribute to initiatives aimed at reducing case volume.

Requirements

• Ability to plan and prioritize workload effectively.
• Expertise in Keyloop products/modules.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English and local language.
• Able to simplify complex problems.
• Understanding of customer expectations.
• Ability to influence and overcome objections.
• Experience working with customers.
• ERP application support experience.
• Understanding of the automotive industry is desirable.

Benefits

• Opportunity to work in a dynamic environment.
• Chance to contribute to the growth of a leading tech company.
• Professional development and training opportunities.
• Work with a high-performing global team.
• Engage in innovative technology solutions.