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Customer Support Specialist - Luxembourg - Remote

Posted 9 weeks ago
Customer Service
Full Time
Luxembourg
€36,000 - €54,000/year

Overview

As a Customer Support Specialist at Juniper Square, you will provide exceptional technical assistance to private equity customers, troubleshoot complex issues, and collaborate with cross-functional teams to enhance customer experiences.

In Short

  • Deliver outstanding technical assistance via phone, email, and chat.
  • Become a product expert and guide customers to success.
  • Build strong relationships with B2B customers.
  • Collaborate with Customer Success Managers and Product Managers.
  • Guide customers through their onboarding journey.
  • Share customer feedback for product development.
  • Contribute to cross-functional initiatives.
  • Develop internal documentation and processes.
  • Support a positive team culture.
  • Possible travel to the US.

Requirements

  • Bachelor’s degree in Finance, Accounting, Economics, or related field.
  • 3+ years of professional experience.
  • Excellent written and verbal communication skills.
  • Assertiveness and perseverance in resolving requests.
  • Team-first attitude and empathy.
  • Strong troubleshooting and analytical skills.
  • Excellent time management and organizational skills.
  • Technical aptitude and willingness to learn.
  • Flexibility in working hours.

Benefits

  • Comprehensive paid holiday leave.
  • Paid family, medical, and bereavement leave.
  • Pension contributions.
  • Annual professional development stipend.
Juniper Square logo

Juniper Square

Juniper Square is a forward-thinking organization dedicated to transforming private markets through digital solutions. The company aims to enhance efficiency and accessibility in these markets by streamlining data migration and standardization processes. With a strong focus on values and collaboration, Juniper Square fosters an innovative environment where product managers work closely with clients and internal teams to develop impactful technology solutions.

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