Customer Support Specialist - Luxembourg - Remote

Overview

As a Customer Support Specialist at Juniper Square, you will provide exceptional technical assistance to private equity customers, troubleshoot complex issues, and collaborate with cross-functional teams to enhance customer experiences.

In Short

• Deliver outstanding technical assistance via phone, email, and chat.
• Become a product expert and guide customers to success.
• Build strong relationships with B2B customers.
• Collaborate with Customer Success Managers and Product Managers.
• Guide customers through their onboarding journey.
• Share customer feedback for product development.
• Contribute to cross-functional initiatives.
• Develop internal documentation and processes.
• Support a positive team culture.
• Possible travel to the US.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, or related field.
• 3+ years of professional experience.
• Excellent written and verbal communication skills.
• Assertiveness and perseverance in resolving requests.
• Team-first attitude and empathy.
• Strong troubleshooting and analytical skills.
• Excellent time management and organizational skills.
• Technical aptitude and willingness to learn.
• Flexibility in working hours.

Benefits

• Comprehensive paid holiday leave.
• Paid family, medical, and bereavement leave.
• Pension contributions.
• Annual professional development stipend.