Remote Customer Service Representative for Financial Services - German Speaking

Overview

We are looking for a dedicated Customer Service Representative specializing in supporting users of a leading financial and payment services provider. In this role, you will be responsible for handling inquiries related to billing, payments, debt collection processes, and account management, ensuring all customer concerns are managed professionally and with the utmost confidentiality.

In Short

• Handle customer inquiries via phone, email, and chat in German.
• Explain complex payment processes and financial terms clearly.
• Maintain documentation of all customer interactions.
• Ensure compliance with data protection guidelines and financial regulations.
• Assist in resolving payment discrepancies.
• Achieve performance targets related to customer satisfaction.
• Work within a rotating shift schedule.
• Commit to continuous professional development in financial services.

Requirements

• Excellent proficiency in German (Native or C2 level).
• Proven customer service experience in banking or finance.
• Strong affinity for numbers and organizational skills.
• High attention to detail and responsibility.
• Ability to remain calm in challenging conversations.
• Willingness to work in a rotating shift system.

Benefits

• Competitive compensation package.
• Quality bonus.
• Meal allowance.