Remote Otter LogoRemoteOtter

Freelance IT Support Specialist - Remote

Posted Yesterday
Customer Service
Freelance
Worldwide
$15.00 USD/hour

Overview

We are seeking a skilled and reliable Freelance IT Support Specialist to join our dynamic team. You will ensure smooth and efficient resolution of customer issues through remote assistance.

In Short

  • Provide remote IT support for customers in various industries.
  • Respond to and resolve support tickets promptly via email, chat, and SMS.
  • Troubleshoot issues within Office 365, Windows, and Windows Server environments.
  • Communicate effectively with customers to identify needs.
  • Escalate complex issues to senior engineers as necessary.
  • Maintain documentation of support activities.
  • Collaborate with team members for outstanding customer satisfaction.
  • Flexible freelance opportunity with remote work.
  • Work with a supportive IT team.
  • Competitive hourly rates based on experience.

Requirements

  • Proven experience in IT support or similar role.
  • Strong knowledge of Office 365, Windows, and Windows Server.
  • Excellent problem-solving skills.
  • Outstanding English communication skills.
  • Familiarity with remote support tools.
  • Ability to multitask and manage time effectively.
  • Strong customer service skills.
  • Self-motivated and able to work independently.

Benefits

  • Flexible freelance opportunity with remote work.
  • Work with a supportive and innovative IT team.
  • Opportunities for growth in IT support.
  • Competitive hourly rates based on experience.
Jobs for Humanity logo

Jobs for Humanity

Jobs for Humanity is associated with Welo Data, a company that collaborates with technology firms to deliver high-quality, ethically sourced datasets that enhance AI models. With over 25 years of experience as a Welocalize brand, Welo Data connects a global community of over 500,000 AI training and domain experts, focusing on providing relevant, diverse, and scalable data solutions to drive innovation in the AI industry.

Share This Job!

Save This Job!

Similar Jobs:

Welocalize logo

Freelance SEO Support Specialist - Remote

Welocalize

92 weeks ago

Join our team as a Freelance SEO Support Specialist to assist with keyword research and content optimization.

Worldwide
Freelance
Marketing

F.L.A

IT Support Specialist - Remote

Freelance Latin America

6 days ago

The IT Support Specialist provides technical support and communication to customers regarding their IT issues.

Venezuela, Bolivarian Republic of
Full-time
Customer Service

OpenUp

IT Support Specialist - Remote

OpenUp

7 days ago

Join OpenUp as an IT Support Specialist to ensure the seamless operation of our infrastructure and support our team in a dynamic environment.

Worldwide
Full-time
DevOps / Sysadmin

M.M

IT Support Specialist - Remote

Modernizing Medicine

1 week ago

Join ModMed as an IT Support Specialist to provide essential support for internal tools and technologies.

India
Full-time
DevOps / Sysadmin

Join Jimdo as an IT Support Specialist to enhance IT operations and support a dynamic remote-first team.

Germany
Full-time
DevOps / Sysadmin