Freelance IT Support Specialist - Remote

Overview

We are seeking a skilled and reliable Freelance IT Support Specialist to join our dynamic team. You will ensure smooth and efficient resolution of customer issues through remote assistance.

In Short

• Provide remote IT support for customers in various industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot issues within Office 365, Windows, and Windows Server environments.
• Communicate effectively with customers to identify needs.
• Escalate complex issues to senior engineers as necessary.
• Maintain documentation of support activities.
• Collaborate with team members for outstanding customer satisfaction.
• Flexible freelance opportunity with remote work.
• Work with a supportive IT team.
• Competitive hourly rates based on experience.

Requirements

• Proven experience in IT support or similar role.
• Strong knowledge of Office 365, Windows, and Windows Server.
• Excellent problem-solving skills.
• Outstanding English communication skills.
• Familiarity with remote support tools.
• Ability to multitask and manage time effectively.
• Strong customer service skills.
• Self-motivated and able to work independently.

Benefits

• Flexible freelance opportunity with remote work.
• Work with a supportive and innovative IT team.
• Opportunities for growth in IT support.
• Competitive hourly rates based on experience.