Remote Customer Support Representative

Overview

We are seeking a dynamic Remote Customer Support Representative to lead our customer service team, ensuring exceptional customer experiences and managing debt collections.

In Short

• Lead and mentor a team of remote customer service representatives
• Develop and implement customer service strategies and processes
• Monitor team performance and provide coaching and feedback
• Address escalated customer inquiries and issues promptly
• Analyze customer feedback to identify areas for improvement
• Manage debt collections and handle overdue payments

Requirements

• Proven experience in customer service management
• Excellent communication and leadership skills
• Ability to work effectively in a remote environment
• Proficiency in customer service software and tools
• Bachelor's degree in Business Administration or related field (preferred)

Benefits

• Competitive salary
• Remote work flexibility
• Health and wellness benefits
• Opportunities for professional development