Remote Customer Support Representative

Overview

Rowan Energy Norway is seeking a skilled Remote Customer Support Representative to provide exceptional customer service and support, handle inquiries, resolve issues, and manage overdue collections.

In Short

• Respond promptly to customer inquiries via various channels
• Provide accurate information regarding products and services
• Resolve customer issues efficiently
• Maintain detailed records of customer interactions
• Manage overdue collections and negotiate payment arrangements
• Handle account receivables tasks
• Conduct debt collection activities
• Identify opportunities for process improvement
• Adhere to company policies and regulatory requirements

Requirements

• High school diploma or equivalent
• Proven experience in customer service or call center operations
• Strong communication skills
• Proficiency in computer systems and CRM software
• Excellent problem-solving abilities
• Ability to work in a fast-paced environment
• Prior experience in overdue collections is preferred

Benefits

• Flexible work hours
• Company-sponsored events
• Paid volunteer days
• Educational opportunities
• Remote work options
• Commuter benefits