Customer Service Representative - Remote

Overview

We are seeking a Customer Service Representative who thrives on helping others and making every customer interaction a great experience. You’ll be the voice of Laird Superfood, ensuring our customers feel heard, supported, and valued.

In Short

• Responding to customer inquiries and ensuring world-class service
• Communicating with customers via email, phone, and social media
• Continuously improving the customer experience
• Maintaining a positive and professional attitude
• Entering orders for customers and wholesale accounts
• Filing shipping claims and coordinating with couriers
• Managing account details for customers
• Troubleshooting customer concerns and escalating when needed
• Building rapport with customers and strengthening community
• Promoting sales through product recommendations

Requirements

• Great communication skills
• Problem-solving mindset
• Genuine desire to connect with customers
• Compassionate and customer-focused attitude
• Ability to work under pressure
• Empathy and patience
• Passion for clean foods and an active lifestyle (a plus)

Benefits

• Join a growing company focused on health and wellness
• Be part of a community that values teamwork
• Opportunity to make a positive impact on customer experiences