Remote Client Success Specialist

Overview

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager - REMOTE. In this pivotal role, you will serve as a trusted advisor to our clients, ensuring their satisfaction and alignment with their business objectives. Your involvement will enhance client retention and facilitate smooth operational interfaces, ultimately enabling clients to realize maximum value from the services provided. Your coordination and relationship management skills will be essential in driving measurable outcomes and establishing strong, long-term partnerships.

In Short

• Manage day-to-day client success KPIs within assigned client base, including case management within ServiceNow.
• Participate in client onboarding, portal training, and ensuring smooth adoption and initial value realization.
• Act as an operational advocate during escalations and maintain strong client relationships through proactive communication.
• Monitor performance metrics (CSAT and NPS), identify trends, and provide actionable insights to leadership.
• Partner with Service Delivery and the Retention team to implement client quality improvement plans.
• Collaborate with internal departments to achieve agreed-upon enhancements and deliverables.

Requirements

• 5+ years in client success or technical program management within technology/SaaS working with Service Delivery teams.
• Strong communication, analytical, and problem-solving skills.
• Familiarity with ServiceNow, Salesforce and Microsoft Office.
• 4-year college degree with 2 years client-facing experience in a client success role preferred.
• In lieu of a degree, 5 years of client-facing experience in a client success role is required.

Benefits

• Competitive salary ranging from $60,000 to $75,000 (bonus eligible).
• Opportunity to work remotely.
• Continuous learning and professional development.
• Collaborative work environment with seasoned experts.
• Comprehensive benefits package.