Associate Implementation Manager - Remote

Overview

This position is posted by Jobgether on behalf of Procare Solutions. We are currently looking for an Associate Implementation Manager in the United States.

Join a mission-driven team dedicated to supporting early childhood educators and helping families thrive. In this client-facing role, you’ll guide new customers through a smooth and effective software onboarding process, ensuring they get the most value from a widely adopted platform. Your day-to-day will combine training, consultation, and customer success engagement — all while collaborating with cross-functional teams. This is a great opportunity for someone with a passion for communication, technology, and making an impact in the education space.

In Short

• Act as the primary point of contact for new customers during software onboarding.
• Schedule and conduct training sessions to guide users through platform setup and use.
• Coach customers on billing strategies and key features to drive adoption and long-term value.
• Coordinate internal resources to remove barriers and ensure a smooth rollout experience.
• Promote customer engagement and retention by clearly articulating product benefits.
• Gather and communicate customer feedback on feature needs and enhancements.
• Track and meet implementation KPIs to ensure high adoption rates.
• Support special projects and process improvements as needed.

Requirements

• Strong communication skills.
• Experience in customer service or client-facing roles.
• Familiarity with software onboarding processes.
• Ability to work collaboratively with cross-functional teams.
• Passion for education and technology.

Benefits

• Opportunity to make an impact in the education space.
• Work with a mission-driven team.
• Professional development opportunities.