Entry Level Operations Technician - Remote

Overview

Sentry Insurance is seeking an Operations Technician to support call center operations and assist with processing Personal Lines business. The role involves responding to customer inquiries and performing various operational tasks.

In Short

• Perform basic operations support duties.
• Respond to inbound calls and assist customers.
• Process policy endorsements and changes.
• Work Monday to Friday with rotating weekends.
• Follow established procedures for accurate processing.
• Maintain service standards and prioritize tasks.
• Utilize PC software and call center systems.
• Communicate effectively with customers and agents.
• Work from home on scheduled days after returning to the office.
• Enjoy generous benefits and a supportive work environment.

Requirements

• High School degree or equivalent experience.
• 1-2 years of call center experience preferred.
• Strong written and verbal communication skills.
• Working knowledge of PC applications.
• Familiarity with Personal Lines operations beneficial.
• Ability to prioritize work effectively.
• Knowledge of telecommunication systems required.

Benefits

• Flexible work schedule with remote options.
• Generous Paid-Time Off plan.
• 401(K) plan with matching contributions.
• Group Medical, Dental, Vision, and Life insurance.
• Pretax accounts for health expenses.
• Work-Life Resources available.
• Gift matching program through Sentry Foundation.
• Opportunities for education and career development.