Workplace Experience Soft Services Manager - Remote

Overview

The Workplace Experience Soft Services Manager at JLL is responsible for planning and directing experience service amenities to support workplace programs, focusing on operational excellence and client satisfaction.

In Short

• Lead the planning and direction of workplace experience services.
• Manage a team responsible for campus operations.
• Develop scalable processes for various workplace programs.
• Analyze financial data to inform decision-making.
• Create client-facing presentations on business impacts.
• Ensure positive customer sentiment and exceed KPIs.
• Train teams on performance assessment and operational effectiveness.
• Communicate project details across multiple departments.
• Document and analyze processes to solve business issues.
• Foster partnerships with internal and external stakeholders.

Requirements

• 10+ years of experience in hospitality or soft services management.
• Experience with electric vehicle (EV) chargers is a plus.
• Strong leadership and customer service skills.
• Excellent communication and presentation abilities.
• Proficient in Microsoft Office Suite.
• Ability to work with third-party vendors.
• Strong analytical skills.
• Flexibility and initiative in a changing environment.
• Experience in contract management.
• Ability to influence decision-making.

Benefits

• 401(k) plan with company matching.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Supportive culture prioritizing mental and physical health.