Digital Workplace Experience Manager - Remote

Overview

This position is responsible for the strategic direction and delivery of service management solutions for the enterprise, focusing on user experience and enhancing service management capabilities.

In Short

• Leverages data and insights to design workflow solutions.
• Creates user journey maps to improve customer experience.
• Partners with teams to diagnose key issues.
• Builds relationships with business leaders and stakeholders.
• Develops service definitions and maps existing systems.
• Oversees functional requirements and project documents.
• Creates a collaborative and performance-driven work environment.
• Communicates and supports organizational values and practices.
• Encourages internal candidates to apply regardless of location.
• Offers comprehensive benefits for employee wellbeing.

Requirements

• ITIL experience preferred.
• Demonstrated problem-solving skills.
• Effective leadership skills.
• Experience in providing customer-driven solutions.
• Ability to work flexibly from home or office.
• Must reside within specified radius of office locations.
• Willingness to travel up to 20%.
• Ability to work primarily sitting/standing.
• Open to applicants with diverse experiences.
• Commitment to equal opportunity and non-discrimination.

Benefits

• Comprehensive medical, dental, and vision benefits.
• Competitive 401(k) contribution and pension plan.
• Annual incentive and paid time off program.
• Student loan repayment program.
• Paid family leave available.
• Support for physical, emotional, and financial wellbeing.
• Encouragement for internal mobility and growth.
• Commitment to diversity and inclusion.
• Flexible work arrangements offered.
• Strong organizational mission and values.