Guest Services Representative - Remote

Overview

The Guest Services Representative at JLL is responsible for providing exceptional customer experiences at the shopping centre, ensuring every interaction is professional and efficient.

In Short

• Maintain thorough knowledge of the shopping centre's services and amenities.
• Proactively create memorable customer interactions.
• Interact courteously with shoppers and retailers.
• Sell shopping centre gift cards and balance sales.
• Project a positive attitude in person and over the phone.
• Develop strong relationships with retailers.
• Assist guests with directions and information.
• Conduct service functions at the Guest Services kiosk.
• Assist with promotional events as needed.
• Participate in special projects and other assigned duties.

Requirements

• High school education.
• Previous customer service experience preferred.
• Strong desire to provide excellent customer service.
• Effective communication skills with shoppers and personnel.
• Able to work in a fast-paced environment.
• Strong written and oral communication skills.
• Conflict resolution skills.
• Friendly, approachable, and proactive attitude.
• Computer skills required.
• Flexible schedule with availability for nights and weekends.

Benefits

• Opportunity to work in a dynamic environment.
• Career growth and development opportunities.
• Be part of a team shaping the future of real estate.
• Work for a Fortune 500 company.
• Inclusive workplace culture.