Contact Center Manager - Remote

Overview

As a Contact Center Manager at Isaac Health, you will oversee the Enrollment team and manage day-to-day operations of our outbound strategy to ensure high-quality patient care through our telemedicine platform.

In Short

• Lead and manage a team of outreach and intake associates.
• Oversee training, onboarding, and performance management.
• Collaborate with Client Success to operationalize workflows.
• Ensure compliance with client and CMS standards.
• Track performance metrics and manage service level agreements.
• Drive sales coaching and development initiatives.
• Optimize CRM and telephonic systems for efficiency.
• Maintain high standards of patient care and satisfaction.
• Adapt to changing healthcare regulations and needs.
• Work remotely from anywhere in the United States.

Requirements

• 5+ years in sales management.
• Experience in healthcare environments.
• Excellent communication and interpersonal skills.
• Strong analytical and critical thinking abilities.
• Ability to manage multiple tasks efficiently.
• Detail-oriented with a focus on compliance.
• Flexible and adaptable to change.
• Proficient in telehealth technology.
• Bachelor's degree in Business Administration or related field preferred.
• Resilient and motivated to achieve goals.

Benefits

• Salary range: $70k-90k.
• 401k and medical benefits.
• PTO and company holidays.
• Remote-first work model.
• Opportunity for strategic development initiatives.