Customer Support Representative (m/w/d) - Remote

Posted 2 weeks ago

Customer Service

Full Time

Worldwide

Overview

We are seeking a communicative person who loves helping others to join our team as a Customer Support Representative. You will manage the entire customer service process and utilize your service orientation and communication skills.

In Short

Respond to customer inquiries via email
Resolve customer problems and complaints
Handle support requests through social media channels
Collaborate with other departments to improve customer service
Resolve payment issues via PayPal, Klarna, and Shopify

Requirements

Experience in customer support or a similar position
Excellent communication skills in German and English
Willingness to start full-time and grow
Knowledge in the e-commerce sector

Benefits

Work 100% remote
Collaborate with a team of A-players
Good earning potential
Learn from the top 0.1% of the German marketing scene

Translated from German

IRON Media

IRON Media GmbH is a growth partner for over 500 top e-commerce brands worldwide, including notable names like The Oodie, Kinobody, Naturtreu, and More Money More Love. The company specializes in direct response marketing and is dedicated to elevating its clients in the health sector. With a focus on creativity and collaboration, IRON Media offers a fully remote work environment and emphasizes continuous learning through extensive training resources valued at €300,000. The team consists of high-performing individuals, providing an opportunity to learn from the top 0.1% of the German marketing scene.

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