Pharmacy Support Call Center Representative - Remote

Overview

The Pharmacy Support Call Center Representative will provide payment assistance solutions and support to patients, pharmacies, and medical professionals through a remote call center environment.

In Short

• 100% remote work opportunity
• Field requests for card activation and program eligibility
• Explain program benefits and troubleshoot submission rejections
• Provide initial support via telephone, email, and fax
• Document resolutions and escalate unresolved issues
• Work 40 hours per week with flexible shifts
• High School Diploma or equivalent required
• 3+ years of call center experience preferred
• Bilingual candidates preferred
• Contract role with potential for full-time conversion

Requirements

• High School Diploma or equivalent
• Pharmacy Technician experience required
• HIPAA certification required
• 3+ years of call center experience preferred
• Experience in medical claim processing is a plus
• Bilingual (English/Spanish) is a plus

Benefits

• Opportunity to work remotely
• Competitive pay rate of $18.00 per hour
• Potential for full-time employment
• Diverse corporate culture
• Access to health and welfare benefits