Level 2 Workstation Engineer - Remote

Overview

The Level 2 Workstation Engineer will be responsible for handling incidents and requests, providing technical support, and maintaining documentation related to workstation services.

In Short

• Handle incidents and requests via Service Now tickets.
• Resolve or escalate issues with analysis.
• Write documentation and processes.
• Qualify and test hardware/software.
• Provide Level 2 support for workstations.
• Stay updated on technology trends.
• On-call duties and remote work possible.

Requirements

• Proficiency in Windows 10 and Office 365.
• Experience in incident management.
• Ability to write technical documentation.
• Strong troubleshooting skills for workstations.
• Fluent in written and spoken English.
• Autonomy and rigor in work.
• Curiosity and teamwork spirit.

Benefits

• Opportunity to work with a leading digital services company.
• Engagement in innovative projects.
• Flexible working conditions including remote work.