Outbound Sales Agent - Remote

Overview

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 400 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast). We are dedicated to helping improve the lives of people all over the world.

At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles.

IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Outbound Sales Agent and let’s impact billions together!

In Short

• Perform a high volume of outbound sales calls to customers to interact with them and identify their needs or issues
• Clarify information and provide recommendations and solutions to customers via telephone calls
• Build positive work relationships with customers to enhance the image and public perception of a company
• Strive to improve customer satisfaction through excellent customer service
• Place outbound calls to customers to promote new products and services
• Complete call notes and call reports as necessary and update them in the database
• Obtain and evaluate all relevant data to handle complaints and inquiries
• Keep a high level of knowledge about existing products and services
• And other tasks

Requirements

• Previous experience in B2C Sales, including managing outbound and cold call functions
• Medical or healthcare industry experience would be considered a plus
• Strong phone presence with exemplary customer service and sales skills
• Excellent communication skills with active listening
• Customer focus and adaptability to different personality types
• Strong problem-solving and excellent interpersonal skills
• Ability to multi-task, set priorities, and manage time effectively
• Ability to handle stressful situations appropriately
• Excellent written and verbal English language skills
• Proficient in relevant computer applications

Benefits

• Welcome Gift. Experience a warm welcome with our exclusive present designed just for you.
• Remote work. We are a fully remote organization, allowing you to work from any location.
• More free time. Enjoy 15+ Working Days of Holidays to recharge and relax from work.
• Internet subsidy. To ensure seamless communication and access to remote work we will assist you with an additional budget for high-speed internet.
• Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported.
• Birthday Gift. Celebrate your special day with additional time-off.
• Team spirit. Enjoy regular team-building activities and engaging online events.
• Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success.
• Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact.
• Permanent contract. Enjoy stability with long-term growth opportunities.
• Global flatwork culture. The chance to influence the company right from the start and foster collaboration across borders.
• A whole bunch of other benefits.