Helpdesk Manager - Travel System Reservations - Remote

Overview

The Helpdesk Manager – Travel System Reservations oversees the operational support of commercial travel reservations within the Defense Travel System (DTS) for the Defense Travel Management Office (DTMO). This role involves leading and supporting a team of analysts to ensure compliance with federal travel regulations.

In Short

• Manage daily operations of the reservation support helpdesk.
• Ensure compliance with established processes and performance standards.
• Lead, train, and support analysts in providing assistance for DTS reservations.
• Maintain knowledge of DTS Reservation Module and GDS systems.
• Support the development of training materials and standard operating procedures.
• Monitor ticket resolution and escalation processes.
• Engage with clients and manage interactions.
• Participate in proposal development and pricing strategies.
• Focus on key client issues and operational transformation.
• Collaborate with decision makers at key clients.

Requirements

• 5 years of experience with DTS Reservation Module.
• 3 years of experience with Sabre and Worldspan GDS.
• Knowledge of GSA City Pair Program and Fly America Act.
• Bachelor’s Degree in a related field (experience may substitute).
• Preferred experience in managing a helpdesk in a federal or DoD environment.

Benefits

• Opportunity to work in a dynamic and innovative organization.
• Collaborative and inclusive work culture.
• Professional development and training opportunities.
• Ability to make a positive impact in government and private sectors.