Site Reliability Engineer - Remote

Overview

iCapital is powering the world’s alternative investment marketplace. Our financial technology platform has transformed how advisors, wealth management firms, asset managers, and banks evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. iCapital services approximately $214 billion in global client assets invested in 1,731 funds, as of December 2024.

In Short

• Design, implement, and maintain service level objectives (SLOs) that align with business goals and customer expectations.
• Develop observability strategies, focusing on meaningful metrics that drive actionable insights.
• Architect and implement scalable infrastructure solutions using cloud-native technologies and infrastructure as code.
• Drive automation initiatives to eliminate toil and improve system reliability.
• Champion reliability best practices across development teams through consultation and tooling.
• Design and operation of a Kubernetes environment for container management and orchestration.
• Lead incident response, conduct thorough postmortems, and drive systematic improvements.
• Participate in on-call rotations with a focus on continuous service improvement.

Requirements

• 5+ years of SRE experience or related experience with 3+ years in AWS
• Strong experience with container orchestration platforms like Kubernetes and related ecosystem tools
• Working knowledge of databases such as MongoDB, Postgres, DynamoDB
• Strong foundation in reliability engineering principles and distributed systems behavior
• Experience defining and implementing SLOs/SLIs and using them to drive system improvements
• Demonstrated ability to design and implement observability solutions that provide actionable insights while minimizing alert fatigue
• Coding abilities in at least one IaC language, with Terraform strongly preferred and one programming language such as Python, Ruby or Java with a focus on maintainable, tested code
• Understand modern observability practices and experience implementing and maintaining monitoring solutions such as Prometheus/Grafana, Splunk, NewRelic, CloudWatch, and ELK in the cloud
• Strong incident response skills with experience leading incident retrospectives and driving improvements
• Excellent problem-solving abilities and experience debugging distributed systems
• Track record of successfully automating operations and reducing toil
• Strong communication skills with ability to explain complex technical concepts to diverse audiences

Benefits

• The base salary range for this role is $120,000 to $160,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus.
• Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
• We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.