Senior Functional Consultant - D365 Finance - Remote

Overview

The Senior Functional Consultant will be part of the Customer Care Team, responsible for solving complex functional incidents and delivering continuous improvement in Dynamics 365 for international customers.

In Short

• Deliver high-quality business and software application services to clients.
• Create sustainable client solutions.
• Manage 2nd and 3rd line functional Incident Management.
• Conduct Problem Management and Root Cause Analysis.
• Develop and deliver Design Document documents.
• Participate in project delivery stages (UAT, Hyper Care).
• Assess customer feedback for service improvement.
• Communicate progress updates to relevant parties.
• Participate in pre-sales activities as needed.
• Advise customers on best practices.

Requirements

• Strong customer-centric attitude.
• Excellent teamwork skills.
• Proficient communication and analytical abilities.
• Proactive, organized, and results-oriented.
• Able to handle stressful situations effectively.

Benefits

• Work from home flexibility.
• Opportunity to work with international clients.
• Engagement in continuous service improvement initiatives.
• Professional development opportunities.