Customer Service Representative - Self Pay Collector - Remote

Overview

This is a fully remote position where you will work from home while managing medical billing and collections for patients and guarantors.

In Short

• Fully remote position with training in Crown Point, IN.
• Communicate effectively with patients regarding their medical bills.
• Navigate multiple systems for data entry and billing processes.
• Must have customer service experience in a healthcare setting.
• Strong technical skills required.
• Ability to multitask and pay attention to detail.
• Experience with cash posting and claims comprehension is essential.
• Bilingual in Spanish is a plus.
• Flexible work schedule with full benefits offered.
• Follow all HIPAA and FDCPA regulations during collections.

Requirements

• High school diploma or GED required.
• One year of experience in collections or related field.
• Strong analytical and computer skills needed.
• Ability to meet productivity standards.
• Typing speed of at least 40 words per minute.
• Familiarity with client systems and data entry.
• Knowledge of relevant regulations (FDCPA, HIPAA).
• Excellent interpersonal and communication skills.
• Ability to work independently with minimal supervision.
• Professional appearance and demeanor.

Benefits

• Medical, Dental, and Vision insurance.
• Company paid life insurance.
• PTO and flexible work schedule.
• AFLAC benefits.
• 401K with company match.