Associate, EMR Technology and Integrations - Remote

Overview

The Associate, EMR Technology and Integrations will provide frontline support for our electronic medical record (EMR) system and related integrations. This role requires technical fluency, problem-solving skills, and strong communication abilities to effectively manage support requests, troubleshoot technical issues, and improve workflow optimization of the EMR platform. Ensuring smooth transitions for end-users adapting to EMR updates and enhancements.

In Short

• Act as the frontline point of contact for EMR-related technical issues and questions.
• Respond to, triage, and resolve help desk tickets related to the EMR system and associated integrations.
• Own escalation of complex technical issues to the appropriate internal teams or vendors.
• Monitor and track recurring system issues, collaborating with the technology team.
• Provide real-time troubleshooting for EMR-related issues.
• Assist with EMR access issues, user account setup, and permission management.
• Train new hires on the usage and navigation of the EMR platform.
• Act as a hands-on system power user, monitoring EMR performance and user behavior.
• Conduct QA testing for EMR platform updates.
• Ability to travel up to 25%, primarily in Western North Carolina, Chicago, and other regions.

Requirements

• Prior EMR experience required, with a strong preference for Athena EMR.
• Degree in healthcare informatics or related field preferred, but not required.
• 1-3 years of experience in a product implementation role or technical support.
• Strong troubleshooting skills and ability to diagnose issues quickly.
• Excellent verbal and written communication skills.
• Experience with ticketing systems and help desk software.
• Ability to multitask in a fast-paced environment.
• Knowledge of HIPAA compliance and data security best practices.
• Prior experience with integrated healthcare technologies preferred.
• This is a remote position, with a preference for candidates in the Eastern or Central time zones.

Benefits

• Join a skilled, passionate, and collaborative team.
• Opportunity to make a lasting impact in healthcare technology.
• Flexible work environment.
• Continuous learning and development opportunities.
• Diversity and inclusion culture.