Specialist, Operational Readiness (Flights) - Remote

Overview

As a CS Operational Readiness Specialist at Hopper, you’ll be key in the success of Hopper’s global customer service team, ensuring changes that impact CS are effectively operationalized.

In Short

• Develop trust and credibility with necessary stakeholders to foster effective collaboration
• Help inform and contribute to product development by coordinating feedback between CS and product
• Participate in product testing to ensure desired product behaviours
• Lead project management activities to operationalize changes that impact CS
• Contribute to continuous improvement by collecting, analyzing, and engaging stakeholders with compelling data
• Manage time and resources effectively to deliver high-quality, well-documented deliverables
• Demonstrate technical expertise to make informed decisions based on data and stakeholder input

Requirements

• Proficient in working with customer experience data, trend and root cause analysis, and data visualization
• Excellent communication, critical thinking and problem-solving abilities
• Thorough understanding of project/program management techniques and methods
• Schedule flexibility to collaborate with teams in different time zones
• Experience leading cross-functional team projects
• Proven ability to communicate complex technical work to a non-technical audience
• Excellent communication and people skills
• Enthusiasm and curiosity for conducting research and driving performance targets
• Ability to react quickly to changing business needs
• Proficiency in Airline industry knowledge
• Experience with Sabre or Amadeus and NDC content

Benefits

• Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
• Hopper covers 100% of the premiums for group insurance plan
• Hopper offers life, short term and long term disability coverage
• HSA that covers eligible medical and dental expenses
• All employees and dependents have access to Dialogue’s telemedicine services
• All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
• Very generous parental leave, much above industry standards
• Unlimited PTO
• Carrot Cash travel stipend
• Access to co-working space on demand through FlexDesk AND Work-from-home stipend
• Entrepreneurial culture where pushing limits and taking risks is everyday business
• Open communication with management and company leadership
• Small, dynamic teams = massive impact