CS Operational Readiness Specialist - Remote

Overview

As a CS Operational Readiness Specialist at Hopper, you’ll be key in the success of Hopper’s global customer service team, ensuring changes that impact CS are effectively operationalized.

In Short

• Work directly with product, revenue, operational, and service delivery leaders.
• Gather requirements for customer service changes.
• Coordinate necessary product testing.
• Develop an implementation plan.
• Provide compelling programmatic feedback.
• Drive continuous improvement in customer service operations.
• Utilize strong Hopper and OTA knowledge.
• Demonstrate strong leadership and analytical skills.
• Manage stakeholders effectively.
• Understand how technical teams work and communicate.

Requirements

• Strong leadership skills.
• Excellent analytical skills.
• Experience in project management.
• Ability to manage stakeholders.
• Deep understanding of customer service operations.
• Knowledge of Hopper and OTA.
• Strong communication skills.
• Experience in operational readiness.
• Ability to drive continuous improvement.
• Experience working with technical teams.

Benefits

• Opportunity to work in a global customer service team.
• Engagement with various departments.
• Chance to drive impactful changes.
• Professional development opportunities.
• Collaborative work environment.
• Access to Hopper's resources and knowledge.
• Potential for career advancement.
• Work on innovative projects.
• Contribute to continuous improvement initiatives.
• Be part of a dynamic team.