Quality Assurance Analyst - Remote

Overview

As a Quality Assurance Analyst at Hopper, you will play a crucial role in enhancing our quality insights program, focusing on customer service excellence through data-driven analysis and collaboration.

In Short

• Run day-to-day QA operations for App sales channel and HTS partners.
• Collaborate with OSP quality teams to improve QA processes.
• Develop and deliver QA analysis as a core function.
• Convert QA signals and data into actionable business intelligence.
• Identify performance opportunities related to product/service issues.
• Engage in continuous improvement and learning cycles.
• Utilize strong communication and coordination skills.
• Work closely with service delivery teams.
• Conduct COPC based audits and DSAT scrubbing.
• Be a subject matter expert in quality assurance practices.

Requirements

• Experience in quality assurance and data analysis.
• Strong communication and stakeholder management skills.
• Ability to work collaboratively with various teams.
• Familiarity with COPC audits and DSAT processes.
• Proven track record in delivering quality insights.
• Analytical mindset with attention to detail.
• Ability to identify and address performance issues.
• Experience in customer service environments.
• Proficiency in data analysis tools.
• Commitment to continuous improvement.

Benefits

• Opportunity to work in a customer-focused environment.
• Engagement in a culture of learning and improvement.
• Collaboration with diverse teams and stakeholders.
• Professional development opportunities.
• Contribute to impactful quality assurance initiatives.
• Work with innovative tools and technologies.
• Be part of a dynamic and growing organization.
• Competitive compensation package.
• Flexible work arrangements.
• Access to resources for personal and professional growth.