CS Operational Readiness Specialist - Remote

Overview

As a CS Operational Readiness Specialist at Hopper, you’ll be key in the success of Hopper’s global customer service team, ensuring changes that impact CS are effectively operationalized.

In Short

• Work directly with product, revenue, operational, and service delivery leaders.
• Gather requirements for customer service changes.
• Coordinate necessary product testing.
• Develop an implementation plan.
• Provide compelling programmatic feedback.
• Drive continuous improvement in customer service operations.
• Utilize strong Hopper and OTA knowledge.
• Demonstrate strong leadership and analytical skills.
• Manage stakeholders effectively.
• Understand how technical teams work and communicate.

Requirements

• Strong leadership skills.
• Analytical skills.
• Project management experience.
• Ability to gather and coordinate requirements.
• Experience in customer service operations.
• Strong communication skills.
• Understanding of technical team dynamics.

Benefits

• Opportunity to work in a global team.
• Impact on customer service success.
• Continuous improvement culture.