Remote Customer Service Specialist

Overview

The Remote Customer Service Specialist supports all clients by assisting with necessary travel research, coordinating reservations, and ensuring booking details are accurate and complete in a fully remote work environment.

In Short

• Process and manage travel bookings for flights, accommodations, cruises, and related services.
• Provide clients with general destination and itinerary information.
• Communicate with travel suppliers to confirm reservations and details.
• Respond to client inquiries via email, phone, and online platforms.
• Maintain accurate and confidential client records and booking documentation.
• Follow established procedures and guidelines for bookings and communication.
• Work independently in a remote setting.
• Flexible scheduling within business needs.
• Training and ongoing support provided.
• Opportunities for role expansion based on performance.

Requirements

• Strong written and verbal communication skills.
• Attention to detail and organizational ability.
• Comfortable working independently in a remote setting.
• Basic computer proficiency and reliable internet access.
• Minimum age of 18.
• Residency in the U.S., U.K., or approved regions.
• Training is provided.

Benefits

• Fully remote setting.
• Flexible scheduling.
• Training and ongoing support.
• Opportunities for role expansion.