Concierge Support Specialist - Remote

Overview

The Concierge Support Specialist role involves assisting clients in organizing their travel experiences, ensuring smooth communication and coordination throughout the planning process.

In Short

• 100% remote work structure
• Flexible scheduling for independent workflow
• Connect with clients to understand their travel needs
• Assist in arranging lodging, transportation, and activities
• Provide updates on confirmations and coordination steps
• Respond to client inquiries via email, phone, and messaging
• Maintain organized records in internal platforms
• Participate in onboarding and ongoing training
• Eligibility for travel-related incentives
• Opportunities for career advancement in planning or advisory roles

Requirements

• Strong communication skills and client-service mindset
• Reliable organization and attention to detail
• Ability to work independently in a virtual setting
• Comfort with web-based tools and communication platforms
• Background in hospitality or customer support is helpful
• Must be at least 18 years old
• Authorized to work in the USA, UK, Mexico, Australia, Spain, or approved regions

Benefits

• Structured onboarding and ongoing training resources
• Access to coordination tools and supplier partnerships
• Recognition programs for travel-related incentives
• Opportunities for growth into advanced planning roles