Head of Train Presentation (UK East) - Remote

Overview

This role involves overseeing and driving all aspects of train presentation within the UK East fleet, leading a large team to ensure operational excellence and a world-class customer experience.

In Short

• Lead train presentation operations for the UK East fleet.
• Manage a team of over 200 personnel across multiple locations.
• Ensure fleet safety, reliability, and presentation standards.
• Oversee 3rd party contracts related to train presentation.
• Support operational outputs and financial targets.
• Implement continuous improvement strategies.
• Develop relationships with external stakeholders.
• Manage KPIs for train presentation and cleaning standards.
• Drive innovation in train presentation practices.
• Engage with senior leadership for performance improvement.

Requirements

• Significant experience in senior operational roles.
• Expertise in managing train presentation activities.
• Strong contractual and commercial awareness.
• Ability to lead and influence diverse teams.
• Knowledge of UK rail industry regulations.
• Experience in data analysis and operational planning.
• Excellent communication and presentation skills.
• Leadership and management training.
• Ability to work autonomously and under pressure.
• Meticulous attention to detail.

Benefits

• Competitive salary.
• Annual performance bonus.
• 25 days holiday.
• Pension scheme with contributions up to 9%.
• Private medical insurance.
• Employee assistance program.
• Flexible benefits plan.