Customer Order & Provisioning Specialist - Remote

Overview

Job Title: Customer Order Management & Project Specialist – ISP/MSP/VoIP

In Short

• Manage customer orders from intake to fulfillment, ensuring 100% SLA adherence.
• Coordinate with provisioning, technical, and billing teams to deliver accurate, on-time services.
• Track and update order status in CRM/ERP systems, maintaining complete documentation.
• Serve as the primary customer contact for order-related updates and issue resolution.
• Lead internal process improvement projects to optimize workflows and reduce delivery errors.
• Monitor project timelines, identify blockers early, and implement corrective actions.
• Ensure all documentation is audit-ready and aligned with internal/external compliance standards.
• Generate and analyze order management reports to identify trends and improvement areas.
• Escalate issues to management before they impact delivery timelines or SLAs.
• Foster cross-departmental collaboration to ensure a smooth handoff between operational teams.

Requirements

• Highly organized and detail-oriented.
• Experience in order management or related fields.
• Strong communication skills.
• Ability to work in structured workflows.
• Proficiency in CRM/ERP systems.
• Experience with process improvement methodologies.
• Ability to work remotely in PST hours.

Benefits

• Work from anywhere in a remote setup.
• Competitive salary based on experience.
• Opportunity to lead process improvement projects.
• Collaborative work environment.