Strategic Advisor - Remote

Overview

The Strategic Advisor at Higher Logic serves as the first point of contact for customers throughout their journey, focusing on onboarding, adoption, and renewal while fostering strong relationships and delivering tailored solutions.

In Short

• Serve as the first point of contact for customers.
• Foster deep relationships with customers.
• Drive adoption of Higher Logic’s products.
• Answer customer inquiries and provide product recommendations.
• Assist customers with program setup and navigation.
• Upsell services and products.
• Create training courses and educational materials.
• Review customer complaints to improve experience.
• Build long-term relationships with customers.
• Collaborate with sales and marketing teams.

Requirements

• Exceptional communication skills.
• Technical skills related to product usage.
• Strong accountability and organization.
• Ability to adapt communication for different audiences.

Benefits

• Work in a diverse and inclusive environment.
• Opportunity to grow and learn from experiences.
• Engage with a global customer base.
• Be part of a thriving community.