Customer Care Specialist (Non Voice - Project Based - Work From Home) - Remote

Overview

We are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. This role focuses on providing outstanding service and creating happy customers.

In Short

• Join a team of passionate customer service experts.
• Provide outstanding service to enhance customer experience.
• Handle customer communication via chat and email.
• Build customer loyalty through effective account management.
• Meet Customer Care teams KPIs and targets.
• Work from home with a stable internet connection.
• Participate in a one-week training specific to the queue.
• Open to working on opportunities and direct feedback from clients.
• Flexible schedule from 2PM - 7AM MLA.
• Contribute to a positive work environment focused on innovation.

Requirements

• Previous non-voice experience required.
• Good email communication skills.
• Positive energy and can-do attitude.
• Ability to work efficiently with minimal supervision.
• Willingness to help out and do overtime when needed.
• Conducive working environment for work from home setup.
• Stable internet connection and backup connection.
• Flexibility to support campaign launch.

Benefits

• Join an organization that values innovation.
• Collaborative culture with continuous learning opportunities.
• Customer-centric focus contributing to impactful projects.
• Uphold ethical standards and promote diversity and inclusion.
• Comprehensive benefits and perks for employee well-being.