Member Relations Representative - JHP - Remote

Overview

The Member Relations Representative (Tier 1) promotes a positive image of Health Partners Plans (HPP) via telephone, educating members and providers about the plan while effectively handling inbound and outbound calls.

In Short

• Promote a positive image of HPP through effective communication.
• Educate members and providers about health plans.
• Handle inbound and outbound calls professionally.
• Assist with eligibility and benefits questions.
• Coordinate demographic changes with relevant agencies.
• Provide support for registering on member/provider portals.
• Conduct telephonic outreach to members.
• Maintain accurate data entry in systems.
• Collaborate with internal departments for issue resolution.
• Participate in staff meetings and training sessions.

Requirements

• High School Diploma or GED required.
• 2-5 years of customer service experience preferred.
• 1+ years of call center experience preferred.
• Excellent communication and interpersonal skills.
• Bilingual skills are a plus.
• Basic typing and computer skills required.
• Experience with Microsoft Word and Excel is desirable.
• Ability to work independently and as part of a team.
• Compliance with health information regulations is required.

Benefits

• Competitive pay and health benefits.
• Retirement benefits and life insurance.
• Paid time off and educational benefits.
• Financial and mental health resources.
• Opportunities for career growth and continuing education.