Customer Care Associate (Bilingual French/English) - Remote

Overview

The Customer Care Associate is responsible for delivering exceptional service and support to customers by handling inquiries, resolving issues, and ensuring a smooth and positive experience across all touchpoints.

In Short

• Contract position for 6 months.
• Bilingual in French and English is required.
• Full-time schedule: Monday to Friday, 10:30 am to 7:00 pm.
• Proficiency in Salesforce and similar CRM tools.
• Experience in customer service via phone/email communication.
• Ability to work in a remote environment.
• Respond to customer inquiries and resolve issues.
• Knowledge of a wide range of products (20,000+).
• Facilitate the sales process and research alternative products.
• Must pass a background check.

Requirements

• High School Diploma or GED preferred.
• 0-2 years of experience in customer service.
• Strong communication skills in both French and English.
• Familiarity with CRM systems.
• Ability to work independently in a remote setting.
• Customer-focused with problem-solving skills.

Benefits

• Opportunity to work with a leading national supplier.
• Supportive work environment promoting diversity and inclusion.
• Training and development opportunities.
• Flexible working conditions.