Call Center/Help Desk Support Specialist - Remote

Overview

The Hastings Group is looking for a Technical Support Specialist to provide exceptional customer support in telecommunications, serving as the initial contact point for customers.

In Short

• Offer primary support for wireless inquiries received via telephone.
• Troubleshoot customer needs including activating new phones and services.
• Manage standard client orders within a 4-hour service agreement.
• Maintain knowledge of data security and personal information protection policies.
• Collaborate with colleagues in the Help Desk/Call Center department.
• Work remotely with a reliable internet connection.
• Participate in mandatory training sessions upon hire.
• Full-time position with expected hours of 40 hours per week.
• Ability to excel in a team environment.
• Evaluate customer needs to determine appropriate options.

Requirements

• Excellent interpersonal, communication, and time management skills.
• Strong customer service and active listening skills.
• Proficient in Microsoft Office Suite and Excel.
• High school diploma required.
• Prior experience in telecommunications preferred.
• Prior customer service experience required.

Benefits

• Health, Dental, and Vision Insurance.
• Flexible Spending Account.
• Life Insurance.
• 401 (k) with matching.
• Paid Time Off (personal and vacation).
• Paid Holidays.