Harvest Expert - Remote

Overview

As a Harvest Expert, you will help customers maximize their use of Harvest's products, providing support and insights while collaborating with various teams to enhance customer experience.

In Short

• Help customers effectively use Harvest's tools and products.
• Provide fast, comprehensive, and personal support via email and phone.
• Collaborate with other teams to analyze customer usage and issues.
• Conduct webinars to educate prospective customers.
• Contribute insights to improve team efficiency and product features.
• Participate in a 12-week onboarding and training program.
• Work a full-time schedule from Sunday to Thursday.
• Be a reliable, service-oriented team member.
• Engage in continuous learning and professional development.
• Enjoy a collaborative and supportive work environment.

Requirements

• At least two years of relevant customer support experience.
• Experience working in a remote environment for at least one year.
• Familiarity with tools like Slack, GSuite, and help desk software.
• Strong reading comprehension and flawless writing skills.
• Ability to de-escalate tense situations with customers.
• Reliable and consistent in work output and time management.
• Curiosity and attention to detail in customer interactions.
• Adaptable to change and new approaches in problem-solving.

Benefits

• Competitive base salary of $70,500.
• Performance-based bonus plans.
• 15 days of vacation plus company holidays.
• 100% coverage of health insurance premiums.
• Yearly budget for professional learning and development.
• 401k plan with a 6% company match.
• 16 weeks of paid family leave for new parents.
• Charitable giving matching program.
• Additional benefits for non-US-based employees will be provided during interviews.