Relationship Manager - Education Success Team - Remote

Overview

As a Relationship Manager on our Education Success Team, you are responsible for ensuring your education partners are healthy, happy, successful, and retained.

In Short

• Answering questions regarding the Handshake product daily.
• Identifying, diagnosing, and helping customers resolve data health issues.
• Expanding and deepening product adoption and usage amongst your career center partners.
• Gathering, documenting, and sharing best practices on how education partners can better leverage the platform.
• Consulting with education partners on their workflows to help them adapt their processes.
• Owning the core/executive relationships and ultimate success with a defined segment of education partners.
• Ensuring successful implementation for all new partners in your book of business.
• Driving customer value from the product.
• Helping scale, develop, document and peer-train on internal processes.
• Assisting with content creation for marketing collateral to education partners.

Requirements

• 2+ years of Customer Success experience.
• Proven experience with SaaS and ability to quickly learn tech stack.
• Experience working with a large book of business.
• Highly articulate, polished, and professional communicator.
• Ability to prioritize workload while maintaining high attention to detail.
• Ability to internalize changing messaging and rapidly incorporate into customer conversations.
• High degree of technical aptitude.
• Ability to think critically and empathetically about the customer’s needs.
• Adaptable to evolving business needs.
• Able to drive customer onboarding, implementation and consultation.

Benefits

• Equity and ownership in a fast-growing company.
• 16 Weeks of paid parental leave for birth giving parents.
• Comprehensive medical, dental, and vision policies.
• $500 home office stipend for your first 3 months.
• Generous learning & development opportunities.
• Monthly internet stipend and a brand new MacBook.
• Flexible time off policy.
• 401k Match.
• Free lunch provided twice a week.
• Referral bonus for bringing great talent.