Senior Customer & Market Research Analyst - Remote

Overview

We are seeking a dynamic and strategic Senior Customer & Market Research Analyst to lead and enhance our research efforts. This role will capture, analyze, and act upon customer and market insights to drive improvements in products, go-to-market strategies, as well as the overall customer experience.

In Short

• Design and manage customer satisfaction measurement methodologies, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Health Score.
• Develop and implement a comprehensive customer and market research program to collect, analyze, and action customer feedback.
• Collaborate cross-functionally to ensure customer insights are integrated into business strategies.
• Manage feedback loops to ensure timely follow-up with customers.
• Generate and present actionable insights and reports to leadership.
• Serve as an advocate for customers within the organization.
• Stay informed on industry best practices and emerging trends.
• Work with data analytics teams for accurate reporting of customer insights.

Requirements

• Bachelor's degree in Business, Marketing, Data Analytics, or related field; MBA is a plus.
• 6+ years of experience in customer experience or related roles.
• Proven experience with Voice of Customer methodologies and analytics tools.
• Strong analytical skills to translate complex data into actionable insights.
• Excellent communication and presentation skills.
• Ability to manage multiple projects in a fast-paced environment.
• Passion for customer advocacy and driving meaningful improvements.

Benefits

• Opportunity to shape customer experience initiatives.
• Collaborative and dynamic work environment.
• Competitive salary and benefits package.
• Flexible work options (remote/hybrid).