Contract Management Associate - Remote

Overview

The Contract Management Associate will be a key member of the Contract Management & Implementation (CM&I) Team within Insurance Operations. This role will manage high-impact payor contracts, drive process improvements, and act as a subject matter expert on payor contract management and implementation.

In Short

• Own the implementation of newly executed payor contract data.
• Drive implementation of best practices for contract review and documentation.
• Provide guidance on interpreting complex contractual language.
• Lead audits of existing payors for missing information.
• Resolve complex rate discrepancies and collect missing fee schedules.
• Serve as a primary liaison for payor contract escalations.
• Lead efforts to document and optimize rate management processes.
• Collaborate with cross-functional teams to enhance payor contract outcomes.
• Implement a quality control process for uploaded rates.
• Drive key initiatives related to contract execution and payor partnerships.

Requirements

• 3+ years of experience in insurance operations or contract management.
• Deep understanding of insurance contracts and payor fee schedules.
• Proven experience managing complex projects with multiple stakeholders.
• Analytical mindset with ability to improve rate management processes.
• Excellent written and verbal communication skills.
• Problem-solving skills to identify and resolve rate inconsistencies.
• Proficiency in Google Drive, JIRA, and contract management tools.

Benefits

• Drive impact within the mental healthcare landscape.
• Comprehensive health insurance plans, including dental and vision.
• Flexible working hours and time off.
• Company-wide winter break.
• Mental health mornings (2 hours each week).
• Wellness Stipend.
• In-office meals and snacks.
• Continuous learning opportunities.
• Competitive salary.
• Opportunity to help build a rapidly scaling start-up.