Contingent Workforce Client Success Lead - Remote

Posted Yesterday

Customer Service

Full Time

USA

Worker Classification

Onboarding

Compliance Workflows

VMS Platforms

Operational Management

Global Programs

Overview

The Contingent Workforce Client Success Lead will manage the operational delivery of services for a large enterprise client, ensuring high-quality customer experiences and effective communication across teams.

In Short

Serve as the primary operational lead for client interactions.
Coordinate onboarding and worker lifecycle processes.
Manage classification and compliance workflows.
Handle operational escalations effectively.
Provide clear reporting and program visibility.
Identify and propose workflow improvements.
Work closely with internal and external stakeholders.
Drive responsiveness in a fast-paced environment.
Utilize enterprise tools and systems.
Ensure a high-trust partnership with the client.

Requirements

Minimum 3 years in enterprise workforce programs.
Strong written and verbal communication skills.
Experience with VMS platforms.
Hands-on knowledge of EOR/AOR workflows.
Proactive and detail-oriented with operational judgment.
Tech-savvy and comfortable with process automation.
Global program experience preferred.
Experience in improving SOPs and user guides is a plus.
CCWP, PHR, or SPHR certifications preferred.

Benefits

Opportunity to work with a top-tier enterprise client.
Combine high-touch service with technology.
Join a small, senior team with ownership and visibility.
Contribute to building the operating system for global independent work.

GreenLight Workforce Solutions

GreenLight Workforce Solutions, operating under the brand GreenLight.ai, specializes in creating the infrastructure for modern independent work by integrating technology with expert services to enhance customer experiences. The company assists enterprises and talent marketplaces in managing global talent compliantly through a combination of platform and service offerings, including Employer of Record (EOR), Agent of Record (AOR), worker classification, onboarding, compliance workflows, and global payments across over 130 countries. With a focus on building an AI-driven, automation-first platform, GreenLight aims to simplify complex workflows, ensuring reliable and efficient experiences for both clients and workers.

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