Senior Director, Logistics & Customer Experience - Remote

Overview

The Senior Director, Logistics & Customer Experience will play a key leadership role integrating customer support operations with supply chain and logistics functions, ensuring a cohesive customer journey.

In Short

• Lead logistics planning and inventory management across fulfillment centers.
• Develop supply chain strategies to improve efficiency.
• Manage vendor relationships and contractual negotiations.
• Oversee customer support operations for optimal service.
• Implement AI tools to enhance customer support capabilities.
• Provide direction to logistics and customer experience teams.
• Manage budgets for logistics and customer support services.
• Drive continuous improvement based on customer feedback.
• Collaborate with internal stakeholders for alignment.
• Ensure operational excellence across all functions.

Requirements

• 10 years of experience in logistics or customer operations.
• 5+ years of management experience.
• Experience with AI and automation in customer service.
• Strong leadership and analytical skills.
• Excellent negotiation and communication skills.
• Bachelor's degree in a related field.

Benefits

• Competitive salary with potential for higher offers.
• Opportunity to work in a mission-driven organization.
• Collaborative work culture focused on accountability.
• Professional development opportunities.
• Remote work flexibility with travel requirements.