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Senior Director, Customer Experience & Logistics - Remote

Posted Yesterday
Sales / Business
Full Time
USA
$191,000 - $214,000/year

Overview

The Senior Director, Customer Experience and Logistics will lead the integration of customer support operations with supply chain and logistics functions at Great Minds, ensuring a cohesive experience across the customer journey.

In Short

  • Lead warehouse operations and logistics planning.
  • Develop supply chain strategies to improve efficiency.
  • Manage vendor relationships and strategic partnerships.
  • Oversee customer support team for exceptional service.
  • Implement AI tools to enhance customer support.
  • Provide direction and support to logistics teams.
  • Manage budgets for logistics and customer support.
  • Ensure alignment across business units.
  • Monitor service metrics for continuous improvement.
  • Foster a customer-focused culture.

Requirements

  • 10 years of experience in logistics or customer operations.
  • 5+ years of management experience.
  • Experience with AI and automation in customer service.
  • Strong leadership and communication skills.
  • Excellent analytical and negotiation skills.

Benefits

  • Competitive salary range.
  • Opportunities for professional growth.
  • Collaborative work environment.
  • Supportive organizational culture.

G.M

Great Minds

Great Minds is a mission-driven Public Benefit Corporation founded in 2007, dedicated to creating exemplary instructional materials that foster joy in teaching and learning. With a workforce of over 1,000 employees, the company is renowned for its widely used curricula, including Eureka Math, Wit & Wisdom, and PhD Science, which aim to elevate educational standards and provide a comprehensive understanding of the humanities, mathematics, and sciences. Great Minds stands out in a market often characterized by scripted materials, as it emphasizes knowledge, the art of teaching, and the potential of all students.

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