Customer Service Representative - Remote

Overview

At HIKINEX, we're committed to delivering exceptional customer experiences. Our team thrives on innovation, collaboration, and a dedication to excellence. As we continue to grow, we're seeking passionate individuals to join us in shaping the future of customer service.

In Short

• Respond promptly to customer inquiries via phone, email, or chat.
• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering solutions.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Collaborate with team members to improve overall customer experience.
• Provide feedback on the efficiency of the customer service process.

Requirements

• Minimum of 1 year in a call center or customer service role.
• Familiarity with CRM systems and customer service software is preferred.
• Proven ability to troubleshoot and resolve customer issues efficiently.
• High school diploma or equivalent is required.
• Additional customer service training or certifications are a plus.

Benefits

• 401(k) with company match.
• Comprehensive health, dental, and vision insurance.
• Paid Time Off (PTO).
• Flexible scheduling options.