Agent/Dispatcher for Towing and Roadside Assistance - Remote

Overview

The Agent Dispatcher plays a key role in coordinating emergency roadside services and towing operations, ensuring an excellent customer experience from start to finish.

In Short

• Answer incoming calls and service requests from customers and partners.
• Dispatch roadside technicians and tow truck drivers efficiently and accurately.
• Communicate job status updates to customers and team members in real time.
• Use dispatch software to manage calls, track jobs, and log service activity.
• Coordinate routes and schedule service providers based on availability and proximity.
• Maintain clear, calm, and professional communication in high-pressure situations.
• Handle emergency service requests with urgency and accuracy.
• Provide consistent and courteous customer service throughout the service cycle.

Requirements

• Strong communication skills.
• Ability to multitask under pressure.
• Attention to detail.
• Experience in customer service is a plus.
• Familiarity with dispatch software is advantageous.

Benefits

• Work in a fast-paced, team-driven environment.
• Opportunity to develop communication and multitasking skills.