Fleet Monitor - Remote

Overview

Glacier is a Series A startup based in San Francisco that builds in-house computer vision models to power two core products: a robot that identifies and sorts materials inside recycling facilities and an analytics system that tracks recyclables and reports metrics to key stakeholders in the industry. These technologies are already helping to divert tons of recyclables (literally!) from landfills every day. We’re thrilled to expand our incredible team with a dedicated Fleet Monitor based in South America.

In Short

• Monitor the Scanner and Robotic fleet by running a set of queries and following defined processes.
• Report anomalies in robot behavior to the Field Service Engineering (FSE) team to support customer issue resolution.
• Support the success of new robot installations through meticulous monitoring of robot behavior.
• Produce accurate and error-free internal and external reports to support customer acceptance testing procedures.

Requirements

• 2+ years of experience in a role focused on data analysis, operations analysis, or product support, specifically involving data monitoring and reporting.
• Proven ability to meticulously monitor data, identify anomalies, and follow defined processes with exceptional attention to detail.
• Comfort and experience working with software, computer, or electromechanical systems in a diagnostic or support capacity.
• English Fluency (B2 or higher), as you will be working with a US-based team.
• Experience working with US companies or clients is a plus.

Benefits

• Mission-Driven Work – Be part of a company dedicated to sustainability and ending waste.
• Cross-Functional Impact – Work closely with engineering and field operations to solve complex problems with meaningful outcomes.
• Backed to Succeed – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise.